Returns and Refund Policy
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Returns and Refund Policy

Returns & Refunds Policy for massaroleather.co.uk

Last Updated: 30/11/2025

This Returns & Refunds Policy applies to all purchases made from massaroleather.co.uk, owned and operated by For The Love Ltd (“we,” “us,” “our”). Please read this policy carefully before placing an order.

1. Your Statutory Rights

As a consumer, you have valuable statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Our policy is designed to be in addition to these rights and does not affect them in any way.

Key statutory rights include:

  • You have the right to return an item if it is faulty, not as described, or unfit for purpose.
  • You have a legal “cooling-off” period, which gives you 14 days from the day you receive your goods to change your mind and return them for any reason.
  • You then have a further 14 days to actually return the goods after notifying us.

Our policy offers a more generous window to make this process easier for you.

2. Returns Eligibility & Timeframe

We want you to be completely happy with your Massaro Leather purchase.

  • Change of Mind / Unwanted Item: We offer a 30-day returns period from the date of delivery for items that are unused, in their original condition, and with all original tags and packaging intact.
  • Faulty or Damaged Item: If your item is faulty, damaged upon arrival, or not as described, please contact us immediately at returns@massaroleather.co.uk or massaroleather@gmail.com. We will resolve this for you as quickly as possible, in accordance with your statutory rights.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Personalised or Made-to-Order Items: Any products that have been embossed, engraved, or customised specifically for you.

4. The Returns Process

To return an item, please follow these steps:

  1. Contact Us: Within 30 days of receipt, please email us at returns@massaroleather.co.uk or massaroleather@gmail.com with your order number and the reason for the return. We will then provide you with a Returns Authorisation Number and the correct shipping address.
  2. Pack the Item: Securely pack the item in its original packaging, including any dust bags, tags, and certificates. Please include a copy of your order confirmation or a note with your name and order number.
  3. Ship the Return: Send the parcel to the address we provide, using a tracked and insured delivery service. You are responsible for the cost of return postage for unwanted items, and we recommend you keep proof of postage.
  4. Inspection & Refund: Once we receive the returned item, we will inspect it to ensure it meets the conditions outlined above. Upon successful inspection, we will process your refund within 14 days.

5. Refunds

  • What is refunded: We will refund the full cost of the returned product(s).
  • What is not refunded: The original outbound delivery charge is only refunded if the return is due to our error (e.g., a faulty item). For unwanted items, you are also responsible for the cost of the return shipping.
  • How we refund: Refunds will be issued to the original payment method used for the purchase. Please allow time for the refund to show in your account after we have processed it, as this depends on your bank or card provider.

6. Exchanges

If you would like to exchange an item for a different size or colour, please process a return for the original item as described above and place a new order for the desired item on our website.

7. Faulty, Damaged or Incorrect Items

We take great care in ensuring our products are perfect when they leave us. However, if you receive a faulty, damaged, or incorrect item, please contact us immediately at returns@massaroleather.co.uk or massaroleather@gmail.com within 30 days of delivery. Please provide your order number and photos or a video clearly showing the issue.

We will apologise and cover all postage costs associated with the return and replacement of the item. We will either repair, replace, or refund the faulty item at your discretion, in line with your statutory rights.

8. Cancelling an Order

You have the right to cancel your order before it has been dispatched. If you wish to cancel, please contact us as soon as possible using the details below. If your order has already been prepared for shipping, you may need to wait to receive it and then follow our standard returns process.

9. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

  • Email: returns@massaroleather.co.uk or info@massaroleather.co.uk or massaroleather@gmail.com
  • Postal Address (for returns): 1 Alderfield Preston PR19HB

For The Love Ltd
1 Alderfield Preston PR19HB

Summary for Your Website

You might want to include a short, bullet-point summary on your main website footer or FAQ page:

Faulty Items: We cover everything if the item is faulty or damaged. Contact us within 30 days.

30-Day Returns: Change your mind? Return unused items in original condition within 30 days.

Full Refund: We’ll refund the item price upon inspection.

You Pay Return Postage: For unwanted items, the customer covers the return shipping cost.